Soma

Customers have a largely positive experience at Soma, often highlighting the exceptional customer service and knowledgeable staff. Many reviewers share stories of being guided through the bra-fitting process, with special mentions of staff members like Peggy, Wendy, and Deanna, who are described as patient and attentive. Shoppers appreciate the comfortable atmosphere and the variety of options available, with several noting how they finally found their perfect fit after years of uncertainty.

However, some customers express concerns about inconsistent service during busy times. A few reviews mention experiences of waiting without acknowledgement, which can lead to frustration. Despite these occasional hiccups, many patrons remain enthusiastic about returning due to the overall quality of the products and the helpfulness of the staff. The store’s commitment to customer satisfaction shines through in multiple accounts of personalized assistance, with several customers vowing to recommend Soma to friends and family. Overall, while there are areas for improvement regarding customer engagement during peak hours, the warm atmosphere and dedicated service keep customers coming back for more of their favorite intimate wear.