Clothing store located in Hoover, Alabama. Specializing in: Clothing store, Jeans shop, Fashion accessories store, Lingerie store, Men's clothing store, Swimwear store, T-shirt store, Underwear store, Women's clothing store.
What do customers say?
Customers have mixed experiences at American Eagle & Aerie, with an average rating of 3.2 stars reflecting a range of opinions. Many shoppers appreciate the stylish clothing and great sales, highlighting the adorable flip-flops, well-fitting jeans, and charming lingerie from Aerie. Positive feedback often mentions friendly and helpful staff, making the shopping experience enjoyable. For instance, shoppers like Ciara and Gloria praise the clean, organized store environment and the attentive employees.
However, some customers express frustration with inventory issues. Several reviews note challenges in finding sizes or specific items in stock, leading to disappointment for those hoping to shop in-store. Additionally, there are concerns about customer service experiences, particularly regarding order fulfillment and returns. Instances of miscommunication at checkout have left some customers feeling let down.
Despite these challenges, many still encourage others to visit and explore the wide variety of garments available. Overall, while there are areas for improvement in customer service and inventory management, shoppers continue to enjoy the fashionable offerings and positive atmosphere at American Eagle & Aerie.