Secrets Boutique - San Jose

Customers have mixed feelings about their experiences at Secrets Boutique in San Jose. Many appreciate the affordability and variety the shop offers, highlighting it as a fun place to explore. Reviewers like Joseph and Jerry commend the friendly and helpful staff, noting that their positive interactions significantly enhance the shopping experience. The store's clean environment and unique offerings, such as an arcade in the back, are also well-received, making it a destination worth visiting.

However, some customers express frustration regarding customer service. A few reviews detail unsatisfactory interactions with staff, mentioning unhelpfulness and rude behavior. Cristian and Melanie's experiences highlight concerns over return policies and customer support, which have left them disappointed.

Despite these criticisms, many patrons encourage others to visit, appreciating the store’s charm and selection. The engaging atmosphere and humorous signage have made a positive impression on several visitors. Overall, while there are areas for improvement in service standards, Secrets Boutique still attracts customers with its appealing prices and diverse product range. With continued attention to customer care, the boutique has the potential to elevate its reputation further.