Secrets Boutique - San Mateo

Customers express a mixed but predominantly positive experience at Secrets Boutique in San Mateo. Many appreciate the store's charm and the helpfulness of the staff. Reviewers often highlight the friendly demeanor of employees, particularly a staff member with braids who has made a lasting impression on numerous visitors. Customers note that the store offers a wide range of products, making it a go-to spot for their needs.

However, some customers have encountered issues with product exchanges, citing frustrations over return policies, especially regarding sealed items. While these experiences have led to disappointment, they appear to be exceptions rather than the rule. The boutique's owner is recognized for her willingness to accommodate requests and ensure customer satisfaction when possible.

Additionally, feedback regarding store hours has raised concerns, with some customers experiencing early closures due to staffing challenges. Despite these issues, many patrons express their intent to return, valuing the unique selection and engaging atmosphere that Secrets Boutique provides.

Overall, while there are areas for improvement, especially concerning customer service consistency and operational hours, many customers leave feeling satisfied with their shopping experience and eager to return for more.