Soma

Customers share a mix of experiences at Soma, often highlighting the exceptional service provided by the staff. Many praise their knowledgeable and friendly associates, like Cierra and Kendra, who are dedicated to ensuring a perfect fit and a comfortable shopping atmosphere. Reviewers appreciate the personalized attention they receive, with several mentioning how staff members go above and beyond, even staying late to assist customers.

However, some customers have encountered challenges with online orders and customer service, expressing frustration over issues such as incorrect sizing and difficulties redeeming coupons. While these experiences were disappointing, they often emphasize that in-store staff remained professional and eager to help resolve issues.

Overall, shoppers enjoy Soma's wide selection of quality lingerie and sleepwear, finding comfort in both the products and the store environment. The majority of reviews reflect satisfaction with purchases and a willingness to return, showcasing that while there may be occasional hiccups in service or online transactions, the warm and supportive in-store experience leaves a lasting impression. Soma appears to be committed to customer satisfaction, making it a popular choice for those seeking reliable lingerie shopping.