Soma

Customers generally have a positive experience at Soma, with many praising the friendly and knowledgeable staff. Several reviewers highlight the exceptional service provided by team members like Roxanne and Isa, who take the time to ensure customers find the perfect fit for their bras. The atmosphere is described as welcoming, making what can often be an uncomfortable shopping experience much more pleasant. Shoppers appreciate the quality of clothing, particularly the softness of pajamas and the variety offered, including size-inclusive options.

However, some customers express concerns regarding wait times and service consistency. A few reviews mention experiences where staff seemed overwhelmed or untrained, leading to dissatisfaction with fitting assistance. While these issues surfaced in a handful of reviews, they do not overshadow the overall positive sentiment about the brand. Many customers share their intentions to return, citing both the quality of products and customer service as key factors in their decisions.

In summary, Soma is recognized for its commitment to customer satisfaction through helpful staff and quality merchandise, despite some areas for improvement that the team seems motivated to address.