Soma

Customers at Soma express a mix of experiences, highlighting both exceptional service and occasional challenges. Many shoppers praise the attentive and knowledgeable staff, with several mentioning specific employees who went above and beyond to ensure a comfortable fit. For instance, customers like Erin and Jennifer rave about how helpful and patient the associates were during their visits, resulting in successful purchases of bras that fit beautifully. The store’s wide selection, especially for larger sizes, is also frequently noted as a significant advantage.

However, some reviewers pointed out inconsistencies in customer service experiences. A few customers reported feeling overlooked or receiving less than satisfactory assistance, indicating room for improvement in staff training. Despite these concerns, the overall sentiment remains positive, with many returning for the friendly atmosphere and expert fitting services.

Overall, Soma seems dedicated to providing a welcoming shopping environment where personalized attention is prioritized. Customers appreciate the efforts made by the staff to create a positive experience, making it a popular destination for those seeking quality intimate apparel. While there are isolated reports of dissatisfaction, the majority of feedback underscores a commitment to customer care that leaves shoppers eager to return.