Spencer's

Customers have shared a mixed bag of experiences at Spencer's, reflecting both highs and lows. Many patrons appreciate the vibrant atmosphere and unique selection of items, particularly highlighting the store's collection of T-shirts and novelty gifts. Reviews from satisfied customers like Jessi and Joel commend the friendly staff and helpfulness in finding the perfect products, creating a welcoming shopping environment.

However, some shoppers voiced concerns regarding customer service, particularly towards management. Several reviewers reported negative interactions with a manager at the Leominster location, citing issues with professionalism during exchanges. Despite these criticisms, customers noted that many staff members demonstrated excellent service, indicating room for improvement within management while still maintaining an overall positive team culture.

Additionally, some feedback mentioned concerns about pricing and return policies, with customers feeling certain items were overpriced or that return processes could be clearer. Nevertheless, others found great deals and appreciated the store’s eclectic offerings. Overall, while there are areas for growth, particularly regarding customer service consistency, many still find Spencer's a go-to destination for fun and unique shopping experiences.