Fantasyland

Customers generally appreciate the welcoming atmosphere and knowledgeable staff at Fantasyland, often highlighting the store as a favorite destination for adult novelties in Columbus. Reviewers like Barry and Niyah commend the friendly service, noting that employees are eager to assist shoppers with a broad range of products. Many customers enjoy the extensive selection, which rivals online options while allowing immediate purchases—an appealing aspect for those who prefer instant gratification.

However, some customers have expressed concerns regarding the strict ID policies, which are enforced to comply with state laws. While most recognize the necessity of these measures, a few negative experiences regarding customer interactions at the entrance have been noted. For instance, reviews mention instances where customers felt treated unkindly due to misunderstandings about ID requirements.

Despite these occasional concerns, many patrons emphasize their satisfaction with product variety and pricing. Desiree and Erin echo sentiments that the staff is not only friendly but also well-versed in product knowledge. Overall, while there are mixed feelings about some aspects of customer service, Fantasyland continues to be celebrated for its engaging environment and commitment to providing quality adult products.