Soma

Customers have shared a range of experiences at Soma, with many praising the attentive and knowledgeable staff who provide exceptional service. Reviewers like Samantha and Chris highlight the personalized fittings, noting that employees like Dottie and Katie made them feel comfortable and valued. Several customers expressed gratitude for finding the perfect fit after years of struggle, with many stating they would return to Soma for future purchases.

However, a few reviews point to inconsistencies in customer service, with some patrons feeling overlooked or dismissed during their visits. Instances of unfriendly interactions were mentioned, particularly during returns and fittings, which left some customers frustrated. Despite these concerns, the overall sentiment remains positive, with many appreciating the store's quality bras and cozy pajamas.

The commitment to customer satisfaction shines through in stories of helpful staff going above and beyond, even accommodating last-minute fittings before closing time. While there are areas for improvement, the warm atmosphere and expert assistance have created a loyal customer base eager to return for more stylish undergarments. Overall, Soma is celebrated as a go-to destination for quality lingerie and friendly service.