Soma

Customers have shared a range of experiences at Soma, highlighting both the quality of products and the variability in service. Many rave about the beautiful selection of lingerie, with Jennifer praising the impressive discounts that make high-quality items accessible. Several customers commend individual associates like Ivy, Randa, and Pam for their exceptional service, noting how these staff members create a welcoming atmosphere and go above and beyond to assist with fitting needs.

However, there are concerns regarding customer service consistency. A number of reviews express disappointment with being overlooked by staff or receiving less-than-enthusiastic assistance during their visits. Instances of unacknowledged customers and difficulties obtaining specific sizes were also mentioned, which detracted from some shoppers' experiences.

Despite these concerns, many customers appreciate the overall product quality and express a willingness to return, especially when aided by attentive staff. The mixed feedback emphasizes that while there’s room for improvement in customer engagement, the positive interactions and attractive merchandise contribute to a generally favorable impression of Soma. Overall, it seems that shoppers who receive attentive service leave feeling satisfied and eager to return.