Lingerie store located in Johnson City, Tennessee. Specializing in: Lingerie store, Perfume store, Sportswear store, Swimwear store, Underwear store, Women's clothing store.
What do customers say?
Customers have mixed feelings about their experiences at Victoria's Secret & PINK, reflecting a range of sentiments. Many shoppers appreciate the store's cleanliness and well-stocked inventory, especially during busy seasons like the holidays. Positive reviews highlight friendly and attentive staff who go above and beyond to assist, creating a welcoming atmosphere for those looking to treat themselves. For instance, several customers praised the helpfulness of associates when it comes to exchanges and measuring for bras, leading to successful purchases.
However, some shoppers have encountered issues with customer service that dampened their experiences. Concerns about rudeness from certain staff members and limited size selections have been noted, particularly by customers seeking larger sizes or specific measurements. Additionally, some felt overwhelmed by aggressive sales tactics related to credit card sign-ups. These incidents have prompted a few customers to reconsider their shopping habits, expressing a desire for more inclusive service.
Overall, while many enjoy the product offerings and have had positive interactions, there is room for improvement in customer engagement and size availability, ensuring all shoppers feel valued and welcomed at Victoria's Secret & PINK.