T-shirt store located in Newport News, Virginia. Specializing in: T-shirt store, Clothing store, Fashion accessories store, Jewelry store, Lingerie store, Novelty store.
What do customers say?
Customers have mixed feelings about their experiences at Spencer's, reflecting a spectrum of service quality and store atmosphere. Many shoppers cherish the unique and fun products available, noting that the store is a must-visit for its eclectic offerings. Positive encounters often highlight friendly staff members like Yasmine, who went above and beyond to make a customer's day brighter, showcasing exceptional customer service skills. Other patrons also praised employees for their helpfulness and genuine interactions.
However, some customers expressed dissatisfaction with the service they received. Reports of rude or unprofessional behavior from certain staff members, particularly management, have surfaced frequently. Instances of feeling uncomfortable due to excessive monitoring while shopping have also been noted. Concerns over customer service policies, especially regarding returns and discounts, have raised eyebrows among some shoppers.
Despite these setbacks, many still enjoy their visits to Spencer's for its exciting merchandise and the potential for positive interactions. The store's ability to deliver fun experiences seems to resonate with many customers, encouraging them to return despite occasional frustrations. Overall, Spencer's maintains a unique charm that continues to attract a diverse clientele.