Novelty Plus

Customers have a variety of experiences at Novelty Plus, with an average rating of 4.1 out of 5 stars reflecting their overall satisfaction. Many patrons praise the friendly and knowledgeable staff, highlighting team members like Phil and Mar for their exceptional service. Regulars appreciate the extensive selection of unique items, from Halloween decorations to specialty glassware, making it a go-to destination for those looking for something special. Long-time customers often express their loyalty, with some reminiscing about decades of shopping at the store.

However, a few reviews mention concerns regarding customer service in specific instances, including complaints about rudeness and product issues. While some customers faced challenges with certain products, others found the staff eager to assist and resolve issues, showcasing a commitment to customer satisfaction.

Overall, Novelty Plus is celebrated for its vibrant atmosphere and diverse inventory, drawing shoppers back year after year. The warm ambiance and dedicated team help create a positive shopping experience that makes customers feel valued and understood. For anyone seeking a fun shopping adventure in West Virginia, many reviews suggest that Novelty Plus is well worth a visit despite some occasional hiccups.